Waking up to a wave of fake 1-star reviews feels personal, but it’s a business...

https://iad.portfolio.instructure.com/shared/0d39a1cd2a2aa8a62af518006313f5fd828e388692503010

Waking up to a wave of fake 1-star reviews feels personal, but it’s a business crisis that demands a cool head. When your Google rating slips from a 4.6 to a 4.1, you don't just lose vanity points—you lose trust