Voice AI can sometimes get details wrong, causing confusion in customer...

https://oscar-wiki.win/index.php/How_Do_I_Prevent_Wrong_Tool_Calls_Like_Canceling_the_Wrong_Booking%3F

Voice AI can sometimes get details wrong, causing confusion in customer service. This post explains how using identifier readback—like confirming order number B3172—and risk-tiered verification helps catch errors early