Voice AI can slip up with wrong answers when it mishears or misinterprets...

https://telegra.ph/What-Does-Disagreement-Is-Information-Consensus-Is-Evidence-Mean-for-Support-AI-09-30

Voice AI can slip up with wrong answers when it mishears or misinterprets details like order IDs. One practical fix is using readback: the system repeats the order ID for confirmation before finalizing