Voice AI can slip up by misunderstanding orders or guessing wrong answers. A...

https://lukaszaph075.almoheet-travel.com/what-is-hallucination-on-hallucination-in-retrieval-augmented-generation-rag-a-deep-dive-into-voice-agent-challenges

Voice AI can slip up by misunderstanding orders or guessing wrong answers. A practical way to catch mistakes before they reach customers is using readback controls—like repeating order IDs back to callers for confirmation