Preventing voice AI hallucinations is crucial in customer service to avoid...

https://www.play-bookmarks.win/voice-ai-can-slip-up-when-it-guesses-order-details-or-misunderstands-questions

Preventing voice AI hallucinations is crucial in customer service to avoid confusion and errors. This post explores how identifier readback—like confirming order number B3172—and risk-tiered verification can catch mistakes before they escalate