Mobile AI voice agents replace IVR menus and chatbot loops, letting customers...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace IVR menus and chatbot loops, letting customers explain issues, verify details, and complete routine tasks by speaking. Gartner projected conversational AI would cut contact center agent labor costs by $80 billion in 2026.