AI voice agents are changing phone support by handling calls faster and more...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/is-escalation-to-a-human-a-failure-state-for-voice-automation

AI voice agents are changing phone support by handling calls faster and more naturally. They use turn detection to know when customers speak and barge-in to jump in without waiting. These features cut wait times and make conversations smoother