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https://www.animenewsnetwork.com/bbs/phpBB2/profile.php?mode=viewprofile&u=1145909

1. Hey all, we've got about 23 client sites, mostly small businesses, and I’ve been through a ton of hosting options. One big pain was with HostEase (not naming names) where their support took almost 4 hours to respond on a critical downtime issue